Kohl’s has a talent for making people question whether a feature has been removed when it’s actually just hiding somewhere else.

The training system is a particularly irritating example.

In August 2025, associates started discussing a missing “Assigned to You” section in Workday. The training videos that used to appear on Zebra handhelds weren’t showing up anymore. One person could still see their profile and other Workday sections, just not the learning assignments.

That is such a specific kind of software frustration. Nothing is obviously broken. The application opens. Your information is there. But the one thing you opened it to do has disappeared.

And here’s what makes it worse: other associates could still access their training.

Four Names for What Should Be One Simple Task

Kohls Okta, MyKohls, Workday, My Learning.

These names get thrown around in workplace discussions as though everybody automatically understands which application does what.

They don’t.

Okta provides access to workplace applications. MyKohls is another starting point for internal resources. Workday contains various HR functions, including learning-related features.

But training isn’t necessarily sitting on the first Workday screen you open.

One associate shared a useful alternative in August 2025: open the My Kohls app, select All Apps, scroll down, and find My Learning.

Another discussion in November described accessing My Learning through the dropdown menu at the upper left of Workday.

Two different routes to the same general destination. Neither is especially difficult once somebody tells you where to look.

That’s the problem, though. Somebody has to tell you.

The Zebra Situation Makes This Even More Annoying

Zebra handhelds are already used for a ridiculous number of store tasks. Associates rely on them for operational work, and training has also been accessible through these devices.

One person in the August discussion mentioned completing training on a Zebra while assigned to Amazon returns during a slower period.

That’s actually a practical use of the device. No need to occupy an office computer when a portable tool can handle the assignment.

But when Workday displays a different set of options on a Zebra, the convenience evaporates pretty quickly.

Another associate suggested restarting the device after experiencing the same missing-training problem. That’s not proof of a universal fix, but it illustrates how unpredictable the experience can feel.

If a required course exists, its location shouldn’t depend on somebody remembering a workaround from another shift.

The Training Itself Isn’t Always the Problem

Kohl’s has used recurring learning assignments covering safety, workplace conduct, and operational topics.

Some associates have discussed annual safety training and changes to the frequency of Weekly Wins learning content. Others have described receiving training notifications even when they weren’t expecting new assignments.

There’s a legitimate reason for organized training in a large retail operation. Procedures change. Safety information matters. New responsibilities require instruction.

I’m not arguing against any of that.

What I find frustrating is the extra layer of uncertainty created by the tools themselves.

A missing course can mean several different things. Maybe it was completed. Maybe it hasn’t been assigned. Maybe the person is looking in the wrong Workday section. Maybe the handheld needs attention.

Those possibilities shouldn’t all look like an empty training page.

And the usual advice to ask an SSL or manager is useful, but it shouldn’t be the default method for discovering where a basic learning module went.

Kohls Okta isn’t the training platform, and Workday isn’t the entire workplace technology environment. Understanding that distinction helps explain why the same task may appear through different navigation routes.

Still, I wish Kohl’s made the boundaries between these applications less visible to the people who simply need to finish their courses.

Nobody needs an adventure through four application names to watch a workplace safety video.

They need the assignment, the instructions, and a clear indication that it’s finished.